With our accurate, reliable and inexpensive method of quality control our Secretive Shoppers will identify good customer service (which can be rewarded) and the not-so-good customer service (which can be performance managed). We reach a full understanding of your company, its employees and clients, in order to provide you with a full scale picture of how each action affects your business. Our services are tailored to meet the exact needs of your business and an individual program is installed for each of our clients.
The Secretive Shopper pinpoints areas of customer service on a personal level, allowing you to make adjustments to your mix and to identify problem areas simply and effectively. We gain a valuable insight into your customer service performance at a personal level. We offer:
Provision of reports/statistics to track customer service performance
Provision of one off reports/statistics for a valuable one time survey
Monitor your customer service by visiting nominated outlets
Spot any employees who may be driving your customers away
Check the service provided by each area surveyed
Confirm staff are promoting services/products
Check advice/information your employees are giving
Secretive Shopping is a serious industry. Essentially, the Secretive Shopper is giving a ‘report card’ to the business, which affects it, and the people who work there. It is not something to be taken lightly. You can use the information and feedback from our Secretive Shopping Reports, to reward employees matching or exceeding the standards, and to identify and help employees that have difficulty in complying with the
standards. To do this you need accurate and honest evaluations.
The Secretive Shopper
With our accurate, reliable and inexpensive method of quality control our Secretive Shoppers will identify good customer service (which can be rewarded) and the not-so-good customer service (which can be performance managed). We reach a full understanding of your company, its employees and clients, in order to provide you with a full scale picture of how each action affects your business. Our services are tailored to meet the exact needs of your business and an individual program is installed for each of our clients.
Secretive Shopping is a serious industry. Essentially, the Secretive Shopper is giving a ‘report card’ to the business, which affects it, and the people who work there. It is not something to be taken lightly. You can use the information and feedback from our Secretive Shopping Reports, to reward employees matching or exceeding the standards, and to identify and help employees that have difficulty in complying with the
standards. To do this you need accurate and honest evaluations.